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Shipping & Returns

SHIPPING  INFORMATION

NEW ZEALAND

Free shipping on orders over $200

$10 flat fee for all orders under $200

Estimated delivery can take from one to three working days. Please allow one to two additional days for rural delivery. All deliveries within New Zealand are sent 'signature required'.

 

AUSTRALIA

Free Shipping on orders over $200

$30NZD flat rate on all order under $200

Estimated transit time to Australia is 10-14 working days.

 

INTERNATIONAL

Free Shipping on all orders over $300  

USA, UK, Japan, Korea, China & Hong Kong – $55NZD flat rate shipping for all orders under $300.

Estimated transit time 10-14 working days. 

*If your area or country is not mentioned please contact us at info@moke.co.nz. 

All international deliveries are sent on a tracked service through DHL. For Australia, your package will be handed over to Australian Post. If you require an Express service, let us know at info@moke.co.nz

All international orders please note, that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. It is important to note that some destination countries may apply a duty tax upon arrival. this charge will not be payable by Moke and will be your responsibility 

Dispatching to you:

All orders are processed and ready to be sent within 24-48 hours of placing the order. However if ordered over a weekend or public holiday it will be processed within 48 hours of the first working day. If for any reason we are unable to meet this 48 hour dispatch turnaround we will contact you to let you know.

Please note: All shipments are sent via traceable method with signature required upon delivery. If for any reason you wish to have signature required removed from your order, please note this in the shipping instructions of your order. By requesting this service be removed, your are acknowledging that MOKE APPAREL is not accountable for any lost or stolen orders and that your order will not be covered by insurance.

When receiving a consignment that maybe torn open, badly crushed etc please be sure to note this when signing for the goods for your own protection and coverage.

Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.

 

PO Box 

Unfortunately we are unable to deliver to PO boxes as we require a signature upon delivery. Please be sure to provide us with a physical address when placing your order. 

 

Sale Items 

All sale items are deemed final, they cannot be returned for a refund unless they are found to be faulty. Please choose carefully. However, we are happy to exchange for new sizes if needed. Postage for exchanges on sale items must be paid in full before the package is sent. See below for Returns process.

 

Clearance / Final Sale Items 

'Final Sale' items on the Clearance page are not eligible for return or exchange. Sales of these items are deemed final.

 

Returns 

To all our wonderful customers, thank you for shopping with us! Should for any reason you not be happy with your purchase, we happily offer a refund or exchange on full price items within 14 days from the date your order was received. So long as the returned item is in re-sellable condition, including its full packaging and tags, we will provide a refund (by the same means your order was paid for, less the cost of freight) within 5 working days of receiving your item(s) in our distribution centre, 

Moke offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, Moke will retain any original shipment costs incurred.

Please note all shipping of returns are at the expense of the customer

 

Returns Address 

Please email info@moke.co.nz before you send back your return, to make sure we can exchange the item, refund where applicable, or make sure the product you want to exchange for is in stock.

Return goods via a traceable method to:

Moke - Online Returns

14 Harbour Street 

2nd Floor Loan & Merc Building

Oamaru

9400

This address is not open for public access.

Please note: Moke does not take responsibility for any items lost in the process of returning them to us, hence the request for a traceable method. 

 

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